33ko Privacy Policy

1. Introduction and Scope

33ko ("we", "our") operates a secure and reliable online casino and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use our website, mobile site, and related services (collectively the "Platform").

By using the 33ko Platform, you are considered to have given your consent to the use of your information in the manner described in this Privacy Policy. This Policy must be read together with our Terms and Conditions.

This Policy applies only to individuals aged 21 or above. If you are under 21, please refrain from using the Platform.

2. Information We Collect

We collect your information in various ways. The different categories of information collected are described below:

2.1 Registration and Account Information

When you open an account or log in to 33ko, we collect:

• Full name, date of birth, and nationality
• Email address
• Username and password (stored in encrypted form)
• National ID (NID) or passport number (for identity verification)

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

Collected automatically while browsing the Platform:

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Activity logs on the Platform (page visits, clicks, gaming history)

2.4 Communication Information

When you contact our customer service team via live chat or email, that communication may be recorded.

3. Purpose of Data Use

33ko uses the information collected about you for the following purposes:

• To create, verify, and manage your account
• To process financial transactions (deposits and withdrawals)
• To comply with applicable laws and regulatory obligations, such as identity verification (KYC) and anti-money laundering (AML)
• To ensure Platform security and prevent fraud
• To provide customer support and resolve issues
• To deliver a personalized gaming experience
• To establish and enforce responsible gaming policies
• To analyze for technical improvements and service quality enhancement
• To send promotional information based on your consent

We will never use your information for purposes other than those stated above.

4. Data Sharing and Third Parties

33ko does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:

4.1 Service Providers

Only the necessary information is shared with trusted third-party organizations for payment processing, identity verification, technology infrastructure, and customer service. These organizations are bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to share information with appropriate authorities when required by court order, government directive, or legal process.

4.3 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. However, in such cases we will notify you in advance.

4.4 Game Providers

Limited technical information may be exchanged with game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others for the purpose of operating games on our Platform — solely for managing game sessions.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 33ko Platform. Cookies are small text files stored on your device that help improve the functionality of our Platform.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core Platform operations.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings.

5.3 Analytics Cookies

These cookies help analyze Platform usage and improve service quality.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some Platform functions.

6. Data Security Measures

33ko has adopted the highest industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are protected by SSL/TLS technology.
• Encrypted Storage: Sensitive information is encrypted when stored.
• Access Controls: Only authorized personnel can access the necessary user information.
• Security Audits: Regular system security tests and vulnerability assessments are conducted.
• Two-Factor Authentication: An additional security layer is available to protect your account.

Nevertheless, data transmission over the internet is not completely secure. We therefore ask you to keep your account password confidential and refrain from logging in on public devices or networks.

7. Data Retention Period

We retain your personal information only for as long as is necessary to provide services and meet legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period based on legal requirements.
• Financial Transactions: Transaction records are retained in accordance with applicable regulations for tax and regulatory compliance.
• Technical Logs: Generally retained for a short period, unless required for security analysis.

8. Your Rights

As a user of our Platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to have incorrect or incomplete information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not apply where legal or contractual obligations are involved.
• Right to Restrict Processing: The right to have the processing of your information limited in certain circumstances.
• Portability: The right to receive certain information in a structured format.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise the above rights, contact us at [email protected] or speak with our support team via 24/7 live chat.

9. Protection of Minors

33ko is an adults-only platform. We do not knowingly collect information from any person under the age of 21. We verify age at the time of registration.

If we become aware that a minor has registered on our Platform, we will immediately close that account and delete the associated information.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. International Data Transfers

33ko works with global service providers. As a result, your information may be stored or processed on servers outside Bangladesh. However, for any such transfer we ensure that:

• The receiving party maintains appropriate data protection measures.
• The transfer takes place under contractual protections.
• Minimum use of data is ensured.

11. Changes to the Privacy Policy

33ko reserves the right to review and update this Privacy Policy from time to time. If any significant changes are made, we will:

• Publish a notice on the Platform.
• Update the "Last Updated" date at the top of the Policy.
• Notify registered users by email where applicable.

Continued use of the Platform after any changes will be considered as your acceptance of the updated Policy. You are therefore encouraged to check this page regularly.

12. Complaint Resolution Process

If you have any concerns or complaints about your data privacy, please follow the steps below:

• Step 1: Contact us directly through our 24/7 live chat.
• Step 2: Send a detailed complaint to [email protected].
• Response Time: We will endeavor to respond to your complaint as quickly as possible after receiving it.

We believe that any privacy-related issue can be resolved through open communication.